FAQ 2017-01-13T07:32:26+00:00

FAQ

IFP Hardware

Why is the display’s touch response not recognizing my touches? 2017-01-13T06:53:50+00:00
  • Check that the USB cable is plugged in correctly at both ends.
  • Ensure that the USB cable length does not exceed 5m.
  • Make sure the screen is powered on and an image is being displayed.
  • Try a different PC.
  • Check that the IR frame is clean.
  • Make sure nothing is blocking the IR frame.
  • Make sure the screen is not in direct sunlight.
Touch response works but it is out of alignment. 2017-01-18T08:21:28+00:00
  • Make sure the picture fills the screen and there are no black borders or parts of the picture missing.
  • Re-calibrate the screen.
Condensation has appeared between the glass and the panel. 2017-01-13T06:41:33+00:00
  • Keep the display turned on until the moisture disappears.
  • Avoid placing the board directly in the path of an air conditioner’s air stream.
Is the display spill proof? What happens if the panel is tilted 90 degrees in flat mode and liquid is spilled on it? 2017-01-13T06:39:34+00:00
  • The display is not spill proof. Be careful not to spill any liquid on it.
Are there any issues with placing the display flat? 2017-01-13T06:38:36+00:00
  • The mechanical design is not able to support the weight of the tempered glass when placed flat for extended periods of time.
How much storage space does the display come with? 2017-01-13T06:37:39+00:00
  • 4.37GB
Can the display handle 24/7 usage? 2017-01-18T08:17:09+00:00
  • 24/7 usage is not recommended.
Is there a way to install a USB WiFi dongle on the Embedded Player Input? 2017-01-13T06:35:19+00:00
  • Yes, to use TL-WN725N(TP-LINK) plug and play, all you need to do is turn the on the WiFi
When setting up extended display, my clicks are only being recognized on the main display and not on the extended one. 2017-01-13T03:21:56+00:00
  • Please select the “Tablet” setting in Windows Control Panel.
Does the display have any fans or is it all passively cooled? 2017-01-12T08:21:56+00:00
  • The display works without the use of fans.

IFP Software

How can I replace the boot up logo? 2017-01-12T07:46:12+00:00
  • Prepare a 1920×1080 JPEG format file (size within 200KB), making sure to name the file boot0.jpg.
  • Copy the file to the USB drive.
  • Press the buttons INPUT–>9–>9–>1 on the remote control to entry factory mode.
  • Plug the USB drive into USB 2.0 port.
  • Select Replace Logo and Animation, then press enter to confirm.
  • The animation image is non-replaceable.
Why does the display always boot up to input HDMI 1? 2017-01-12T07:44:19+00:00
  • Please change the default power on channel setting from the Embedded Player’s more settings.
Why does the display only record single touch points when I connect with an external PC? 2017-01-12T07:43:17+00:00
  • The touch response supports multi-point touches with Windows 7 Home Premium and Linux kernel 3.0 OS.
The “Save” and “Zoom” functions for the floating toolbar are not working in Windows. 2017-01-12T07:42:14+00:00
  • The floating toolbar’s “Save” and “Zoom” functions are not available for the 4K2K inputs (PC and HDMI 4)
Why can’t I use a remote control’s S.MODE button to freeze frame or the red button to screen capture from when using the PC and HDMI 4 inputs? 2017-01-12T07:32:50+00:00
  • The PC and HDMI 4 inputs support 4K2K resolution, however the freeze frame and screen capture functions do not support 4K2K resolution images.
Does the display have a ‘freeze frame’ feature to freeze the screen image? 2017-01-12T07:23:55+00:00
  • Press S.MODE on the remote control to freeze the screen image.
How do I lock the screen so that it only broadcasts the web page or use a code to lock the configuration option? 2017-01-12T07:22:36+00:00

Use the following combinations to perform the corresponding lock/un-lock functions:

  • Button lock/un-lock: “VOL-“–>”VOL-“–>“SETTING”–>“HOME”
  • Touch lock/un-lock: “VOL+”–>“VOL+”–>“VOL+”–>“SETTING”–>“HOME”
  • Power lock/un-lock: “VOL-”–>“VOL+”–>“SETTING”–>“HOME”
Display powers off automatically when the PC goes into sleep mode and doesn’t power on automatically when the PC wakes up. 2017-01-12T07:18:34+00:00
  • The display is set to power off automatically when no signal is detected for more than 2 minutes in order to protect the LCD panel and reduce power consumption. Please set the “Turn off the display” and “Put the computer to sleep” options to “Never” if you would like to control the panel’s operating status manually via the power button instead.
What file types are natively supported by the included software? 2017-01-12T07:06:39+00:00
  • Photo: jpeg, png, bmp
  • Audio: mp3, m4a, acc, wma, asf, ogg
  • Video: mpg, mpeg, ts, trp, tp, vob, mp4, mov, rm, rmvb, mkv, webm, avi, asf, wmv, flv
Why am I not able to play YouTube videos? 2017-01-12T07:05:06+00:00
  • The display does not support YouTube video playback.
How do I install apps? 2017-01-12T06:42:17+00:00
  • Use the remote control to enter factory mode by pressing the following buttons INPUT–>9–>9–>1.
  • Select Debug item then set Un-know source to ON.
  • Select the Folder icon to enter the resources browser then double click the app to install.
  • The embedded OS does not come with GMS (Google Mobile Service), which means that not every app can be installed and run successfully.

IFP Drivers

Can I use the gestures function with Mac OS? 2017-01-12T06:43:39+00:00
  • Press the buttons INPUT–>9–>9–>1 on the remote control to entry factory mode and check the touch firmware version.
  • If the touch firmware is 4423 or earlier, please install the UPDD_V1476_No Area driver.
  • If the touch firmware is 4424 or later, please install the UPDD_V1476_Area driver.
Why is the display non responsive to my Macbook? 2017-01-12T08:23:16+00:00
  • Press the buttons INPUT–>9–>9–>1 on the remote control to entry factory mode and check the touch firmware version.
  • If the touch firmware is 4423 or earlier, please install the UPDD_V1476_No Area driver.
  • If the touch firmware is 4424 or later, please install the UPDD_V1476_Area driver.